RETURN & EXCHANGE POLICY
Thank you for shopping at www.essenceandethos.com.
If you are not happy with your purchase, we will accept an exchange or return of an unused product within 3 days but please give us a brief explanation as to why you'd like to exchange or return the item so that we can continue striving to be better.
We only allow exchanges on items that are new and have not
been worn or washed. A product that has been exchanged once cannot be exchanged
Your exchange will be processed after we receive the item in the mail. The replacement item can take up to a week to ship out.
Return can only be made when informed about it via mail or message within 2 working days after you have received the order.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to accept the return without actual receipt of the item(s) or proof of received return delivery.
Once we receive your item, we will inspect it and notify you that we have received your returned item. Please allow 1-2 weeks for your return to be processed. Refund will be credited back in your essence and ethos wallet which can used for other purchases.
Discounted items are not eligible for a return.
Essence and Ethos will not issue refunds for products purchased through other entities, such as distributors or retail partners and for the product that has already been exchanged once.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs is non-refundable.
All the shipping must be sent to this address Plot 152, Parsik Hill, Sector 27, CBD Belapur, Navi Mumbai - 400614.
If you have any questions on how to return your items to us, contact us at firstname.lastname@example.org