RETURN & EXCHANGE POLICY
Thank you for shopping at www.essenceandethos.com.
If you are not happy with your purchase, we will accept an exchange or return of an unused product within 3 days but please give us a brief explanation as to why you'd like to exchange or return the item so that we can continue striving to be better.
Exchanges
We only allow exchanges on items that are new and have not
been worn or washed. A product that has been exchanged once cannot be exchanged
again.
Your exchange will be processed after we receive the item in the mail. The replacement item can take up to a week to ship out.
Email us at:- info@essenceandethos.com
OR
WhatsApp us at:- 9766432100
Returns
Return can only be made when informed about it via mail or message within 2 working days after you have received the order.
Returned items must be delivered to
us unused, in original packaging and in the condition they were received or may
not be eligible for refund or be subject to a restocking fee. We cannot be held
responsible for items damaged or lost in the return shipment, therefore we
recommend an insured and trackable mail service.
We are unable to accept the return without actual receipt of the item(s) or proof of received return delivery.
Email us at:- info@essenceandethos.com
OR
WhatsApp us at:- 9766432100
Refunds
Once we receive your item, we will
inspect it and notify you that we have received your returned item. Please
allow 1-2 weeks for your return to be processed. Refund will be credited back
in your essence and ethos wallet which can used for other purchases.
Discounted items are not eligible
for a return.
Essence and Ethos will not
issue refunds for products purchased through other entities, such as
distributors or retail partners and for the product that has already been
exchanged once.
We aim to accept all returns. In the
unlikely event that an item is returned to us in an unsuitable condition, we
may have to send it back to you. All goods will be inspected on return.
Shipping
You will be responsible for paying
for your own shipping costs for returning your item. Shipping costs is
non-refundable.
Contact Us
Email us at:- info@essenceandethos.com
OR
WhatsApp us at:- 9766432100